If you are at home during a power outage, it is a good idea to turn off your appliances at the circuit breaker, by switching off power strips, or by unplugging power cables.

This should include all major appliances and electronics, including your HVAC system, refrigerator, electric range, computers, washer/dryer, etc.

 

If you are home during a power outage, taking the steps below can help prevent damage caused by spikes or flickering when power is restored.:

  1. Flip the breakers for your HVAC system and other major appliances to the OFF position.
  2. Turn off the power strips or unplug the power cables for your other electronic devices. You do not need to turn off surge protectors or disconnect devices connected to surge protectors.
    • Power strips provide extra outlet space but do not provide any protection against damage caused by power surges.
    • Surge protectors protect the devices connected to it against electrical damage caused by spikes/surges in power.
    • It can be difficult to tell a power strip from a surge protector, but only a surge protector will have a Joule rating.  Surge protectors may have Ethernet ports, additional lights, or even say the word “Surge” on them, but this varies by device.  
  3. You do not need to do anything to the thermostat itself.
  4. When power is restored and stable (i.e. not flickering), wait 10 minutes to ensure power is stabilized and return the breakers to the ON position one at a time.
  5. Turn your power strips back on and/or reconnect power cables. 
  6. Check your surge protectors and any devices connected to them to ensure they have power.
  7. If you are experiencing issues specifically with your Nexia® system or devices, please visit the Nexia Support Center to access a wide array of informative articles and troubleshooting guides.
  8. If you have any other concerns, please contact your local HVAC dealer for assistance.

NOTE: Power and Internet connectivity may not be restored at the same time, so your HVAC system and thermostat could have power but take additional time to reconnect to Nexia.

 

If you are not at home during a power outage:

  1. When you return home, check your appliances and electronics to see if they have power.
  2. If anything does not have power, check your circuit breaker and return any tripped breakers to the ON position.
  3. If you are experiencing issues specifically with your Nexia system or devices, please visit the Nexia Support Center to access a wide array of informative articles and troubleshooting guides.
  4. If you have any other concerns, please contact your local HVAC dealer for assistance.

If the rest of your home has power, but your thermostat is blank or has a black or white screen, please review My Thermostat is Blank/Has a Black or White Screen for further assistance.

We encourage you to opt into Nexia Dealer Diagnostics so your dealer can more easily assist if there are any issues with your system after power has been restored.

If you have any questions or need assistance, please contact Nexia Customer Support via email at help@nexiahome.com or call 1-877-288-7707, Monday-Friday 9 AM – 8 PM ET, and Saturday-Sunday 10 AM – 5 PM ET.

 

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